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Customised Bikes FAQ's
How can I contact you?
Do I have to pay VAT?
Which payment methods do you accept?
Which credit/debit cards do you accept?
Are all my personal details safe (sent securely)?
How much is delivery?
How long after I have placed an order will it be before I receive it?
What are your terms and conditions? (opens in new window)
What is your privacy policy? (opens in new window)
What is your returns policy? (opens in new window)

How can I contact you?
Click here to open the contact page.
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Do I have to pay VAT?
You must pay VAT if you live in any EC member state. (EC member states are UK ,Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finalnd, France, Germany, , Greece, Hungary, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden)

If you live outside of the EU you are entitled to purchase all items exclusive of VAT - VAT will be removed at Checkout. Please note that import duties may be due on the goods and you (the buyer) are wholey responsible for settling these. You are advised to contact your local customs office to find out if any apply
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Which payment methods do you accept?
We accept all major of credit/debit cards and Paypal.
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Which credit/debit cards do you accept?
We accept all major credit and debit cards including, Visa, Mastercard, American Express, Switch/Maestro, Solo, Delta, Visa electron and Paypal
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Are all my personal details safe (sent securely)?
Yes. Any details you send to us, are very secure. We use the lastest full 256 bit SSL (Secure Socket Layer) to encript your details, this means that no-one, except us, can find out what you sent. To be sure you are connected to the secure network, look for the in your status bar or your address bar (dependant on your browser).

As another check, make sure the address in the status bar starts with https://www.customisedbikes.co.uk whenever your filling in any of your personal details.

This site is secured by Thawte (click the image below to verify)


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How much is delivery?

Delivery charges
Delivery charges depend on the size of the item, delivery country and speed of shipment, please see the table below
Delivery Delivery charge FREE for orders over*
UK - Standard 3.95 50
UK - Express 7.95 N/A
Europe - Standard 4.95 100
Outside Europe - Standard 6.95 150

*Please note that some heavy or oversize items are subject to a delivery charge regardless of the value of the order. You will be advised at the checkout and before payment is taken of any charges
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How long after I have placed an order will it be before I receive it?

Delivery times
Below is a list of expected delivery times.
Delivery to Standard delivery Express delivery
UK 3-5 days 1-3 days
Western Europe 4-6 days 1-3 days
Eastern Europe 6-8 days 1-3 days
Rest of the World 10-14 days 2-5 days
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Customer Reviews

468 customers have reviewed
us on trustpilot
View all reviews
Selected reviews
Good service, fast shipping, quality products
I am a repeat customer of Customised Bikes, and the reason why I came back for more is that I found Customised Bikes offer quality products, with good service (prompt responses) and fast international shipping. Truly appreciate the extra miles that they offered, and will surely come back for more order. Thanks! Read More
Michael Senjaya Kang

Love it
For me it's one of the best sites in this category. Used its services several times and always was satisfied. Read More
Jacob Auden

Great service via eBay shop
First time I've come across Customised Bikes; I was on eBay looking for a chainring, and they had a Stronglight one in the size I wanted at the best price. It arrived within 2 days. I'll certainly use them again Read More

First time shopper- very happy too!
I bought a seat post from Customised Bikes. It arrived promptly and was incredibly well packaged. The price was absolutely excellent too and I will certainly be using CB again! The actual seat post was a fairly basic aluminium model so there isn't too much to say about that other than the fact is exactly as I had hoped it would be. Read More
Mr. Steve Pascale-Jones

Fast and reliable service Read More
Steve Medley

Fast shipping, thank you Read More

Perfect service from start to finish
Found the part I wanted on Customised Bikes' website at the best price I'd seen. Called them up to ask whether it was actually in stock, was treated in an efficient friendly and courteous manner and given quick and accurate information. I ordered the bit online and it arrived within the said time. Best of all I didn't have to pay postage. Couldn't have aske... Read More
Ronan Galwyn Descy

Great stuff at great prices
I recently bought a headset and the price was better than anyone else could offer. Great item and even better price. They're now on my favourites. Thanks Read More

First dealings with this business and I cannot fault their service.Product was ordered and quickly despatched without any problems. Would recommend and use again myself. Read More

Customer service
I have bought from this company a few times, most recently I completely mucked up my order on eBay and they sorted it immediately, refunding me with in the day. I subsequently ordered another part and it came well within their own estimate. Fast, efficient and great value quality products Read More
Richard Williams


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Co. Reg. No. 07759434
Registered Office: 120 Arthur Street, Kenilworth, CV8 2HG, United Kingdom